This is a unique opportunity to join NTT Security Holdings as a Client Success Manager and be part of a dynamic cybersecurity company where you as a trusted advisor can work with their cutting-edge cyber security and threat detection capabilities, while helping clients improve their security posture. If you have a strong b2b technical sales background coupled with a can-do attitude, great communication skills, and a passion for learning new areas within cybersecurity, or you may already be well versed in the area of selling cyber security, and perhaps specifically threat detection, this might just be the right opportunity for you!

About NTT Security

NTT Security Holdings is a specialized cyber security company and the centre of excellence within the NTT Group specializing in Threat Detection. We develop and deliver highly sophisticated threat detection and cyber security consulting services, protecting clients and society. As we leverage our extensive R&D investments and capabilities in advanced analytics, threat intelligence and deep cyber security expertise, we develop and deliver innovative services for clients looking to reduce their risk while embracing their digital transformation.

About the position

We are seeking a highly motivated and results-driven Client Success Manager to join our sales team, participating in building out our new Client Success Function. The Client Success Manager is a critical role responsible for ensuring the satisfaction and success of our clients. You will be the primary point of contact for clients and will work closely with them to understand their business goals and security needs. Responsibilities include, but are not limited to:

• Represent client success throughout the lifecycle. Internally, be the voice of the client
• Collaborate with clients to understand their business goals and security need
• Monitor client satisfaction, client product and service usage
• Ensure clients are fully aware of latest and upcoming service capabilities
• Establish strong relationships with clients and act as a primary point of contact
• Provide technical guidance and support, ensuring timely resolution on any issues raised
• Communicate regularly with clients to gather feedback and provide updates on offerings
• Collaborate with internal teams to drive product improvements based on client feedback
• Develop and maintain a deep understanding of the cyber security industry and market trends

Your background

We are looking for an ambitious and technical individual with an organized approach and the ability to build trust. Prior experience in client success management will be a strong advantage. Account management or related roles working with technical questions and topics will also be beneficial. You have a can-do attitude with focus on client outcome. You are expected to also have a good understanding of the security market and the different solutions within cybersecurity.

• 3+ years of experience in client success, account management, or related field in cyber security industry
• Strong technical knowledge and understanding of cyber security concepts and products
• Excellent communication, interpersonal, and organizational skills
• Ability to work independently and manage multiple priorities effectively
• Experience with CRM (Customer Relationship Management) tools and data analysis is a plus
• Strong project management skills
  

NTT Security offers

• Competitive compensation and benefits package
• Possibility for remote and hybrid working
• Great degree of freedom, responsibility, and opportunities to influence – we care about results
• Here you can grow: Lots of opportunities for personal and professional development
• Here you can belong: We offer a great team spirit and with talented and ambitious colleagues
• International working environment and modern office
• Here you can be a pioneer: We help create a safe and secure digital society
• A company dedicated to fast growth, keeping things simple, high ambitions and good colleagueship

Location 

The Client Success Manager position in Stockholm and offers a dynamic work environment with opportunities for professional growth.

Application

Please feel free to reach out with any questions you may have about the position and the application process to the responsible recruiter Oscar Eidering at oscar@ecommercerecruit.se, +46 70-818 81 55. Don't miss this opportunity to join a world-class team and make a meaningful impact at NTT Security. Apply now!

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